Today's Hours: 10:00 AM–5:00 PM
Today's Hours: 10:00 AM–5:00 PM
Yes, visitors can exit and re-enter the waterpark. At the time of exit, your hand will be stamped and this will allow you to enter and exit the park all day long.
For the safety of all guests, outside coolers and food and beverages are not permitted within the waterpark, except for water.
Grills and open fires are also prohibited in the parking lot.
Concerned about allergies?While we’re happy to provide ingredient lists from our food suppliers, please note that we are not the manufacturers or suppliers of the food and beverage products. As such, we cannot guarantee the allergen-free content or safety of any items.
Guests with allergy concerns should exercise caution and only consume packaged items from trusted manufacturers.
Guests with food sensitivities or life-threatening allergies may bring outside food into the waterpark only if their dietary restrictions prevent them from consuming the available menu options.
In such cases, the food must be individually packed for the single person and limited to the individual with the allergy.
Admission tickets and Season Passes become non-refundable for any reason once the transaction is complete, whether it’s at the Front Gate, online through our website, or other retail outlets.
This policy applies even in the event of weather-related occurrences. We advise guests to check local weather conditions before planning their visit.
Unprocessed Season Passes, which are still in e-ticket or voucher form and have not been exchanged for a season pass card, may be transferred to another individual.
Please note that all unused day tickets expire on the last day of the season. Season Passes, whether processed or unprocessed, will lose their value on on the last day of the season, unless you choose to renew your Season Pass for the following season.
Raging Waves offers multiple parking options, including Standard and VIP parking.
You can view current parking pricing here.
In alignment with our commitment to maintaining a family-friendly atmosphere, waterpark enforces guidelines regarding appropriate attire to ensure a comfortable and safe experience for all guests. These rules include the following, which may be supplemented as necessary by the Park:
These guidelines are implemented to ensure a safe and enjoyable experience for everyone at Raging Waves Waterpark.
Yes! Our lockers are located near Aussie Water Company, Great Barrier Reef Wave Pool, and Hungry Croc Restaurant. Daily individual rental locker prices vary by size.
Raging Waves is a smoke-free waterpark. Smoking of any kind (including cigarettes, e-cigarettes, vaporizers or cigars, vaping) is not permitted anywhere on Big Kahuna’s property.
Alcoholic beverages brought from outside are not permitted within Raging Waves waterpark. Guests must be at least 21 years old to purchase, possess, or consume alcoholic beverages on the premises. A valid state-issued identification or driver’s license is required for each individual purchasing, possessing, or consuming alcoholic beverages.
Alcoholic beverages purchased within the park must be consumed within the park boundaries and cannot be taken outside the premises under any circumstances. Guests purchasing alcoholic beverages will receive a 21+ wristband indicating that they are of legal drinking age and have been verified as not being over-served.For safety reasons, alcoholic beverages are not allowed in ride queues.
Children under age 12 must be accompanied by a responsible adult at all times. Parents and guardians are responsible for making decisions about which attractions are suitable for minors based on the child’s swim level.
Adults are not permitted to hold small children while riding attractions.
We strongly recommend that all minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.
Yes, Life Jackets are available for free in the waterpark.
United States Coast Guard-approved life jackets and “Puddles” floating devices are allowed and provided complimentary on a first-come, first-served basis. These regulations are in place to ensure a safe and enjoyable experience for everyone at Big Kahuna’s Waterpark.
For the safety and comfort of all our guests, Raging Waves has established guidelines regarding items permitted within the park premises. Prohibited items include alcoholic beverages, illegal drugs or paraphernalia, weapons of any kind (including concealed firearms and knives), glass containers, tents, lawn umbrellas, and snorkel goggles with nose covers.
Additionally, outside food or beverages, coolers, inflatable pool toys, water guns, banners, boards, umbrellas, flags, megaphones, and attire deemed offensive or inappropriate are not allowed. However, guests are welcome to bring small personal snacks for medical needs, baby food, and formula. Water (limited to one per guest) and empty, reusable water bottles are permitted. These regulations are in place to ensure a safe and enjoyable experience for everyone at Raging Waves Waterpark.
Water shoes are allowed to be worn around the park as the pavement can get hot. We encourage you to protect your feet. They may NOT be worn on some rides as water shoes can cause unwanted friction on the slide that could result in injury to the rider. Please do as the lifeguards ask. Water shoes ARE allowed to be worn in pools.
Sorry, we do not page for individuals. We recommend you designate a meeting place if someone gets separated. Our staff has been well trained on how to re-unite children with their families or chaperones
Yes, please visit the Attractions page to see height restrictions by attraction.
Please contact our Guest Experience team for more information about lost and found items.
The park has switched to a fully cashless system to provide a better, safer, and faster experience for our guests. Raging Waves now accepts electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay only. Cashless transactions allow our food and retail lines to move much quicker, getting you back to the fun faster! It also provides a more secure environment for our staff and eliminates the hassle of carrying wet cash or losing coins in the park.
Raging Waves is a cashless park. We accept Visa, Mastercard, Discover, and American Express cards at the entrance ticket booths, gift shop, and all food locations. Admission tickets and season passes are also available for purchase online. Guests with cash will have free access to multiple easy-to-use Cash to Card kiosks conveniently located throughout Raging Waves.
Going cashless will make transactions faster and safer, while cutting down on wait times.
Yes, the entire property is now cashless. There are multiple free-to-use kiosks throughout the property.
We have several locations throughout the park where you can convert your cash:
The kiosk works like a reverse ATM. Simply insert your cash, follow the on-screen instructions, and a prepaid card will be issued instantly with your funds loaded and ready to use.
There are several ways to check your balance. First, you can swipe the card and see the balance at any Cash to Card Kiosk at Raging Waves. You can also call the number listed on the back of the card.
First, please be sure to take the receipt issued during your transaction at the Cash to Card Kiosk. This will list the amount of cash you deposited. Then, find the nearest associate; they will contact a supervisor to assist you. Guest Relations can help as well, they can be found near the front entrance. An associate will work with the card provider to resolve the error as quickly as possible, so you can get back to fun!
If there is a purchase that is incomplete or canceled at any of our registers, no funds are deducted from your prepaid card, as would be the same as a regular card. If you would like to double-check your funds for peace of mind, you can easily view your real-time balance at any Reverse ATM kiosk or by calling the customer service number located on the back of your card.
While the prepaid cards issued by our Reverse ATMs are not reloadable, getting a new one is quick and easy! If you need to convert more cash later in your visit, simply step up to any of our convenient kiosks to be issued a brand-new card in seconds, completely hassle-free.
The card can be used anywhere payments are made throughout Raging Waves. Outside of the park, it can be used at any location that accepts credit or debit cards.
The only piece of information the Reverse ATM will ask for is your mobile phone number. This number is simply used to link you to your new prepaid card so that the card’s customer support team can assist you if your card is ever lost, stolen, or if you need help with your balance.
Please refer to the information on the back of your card and contact the card provider customer assistance number. If the card is lost, call the number provided by the reverse ATM for customer assistance.
Cash to Card Kiosks accept cash in the form of bills only. Coins are not accepted.
No, kiosks accept paper currency only and do not accept coins.
Raging Waves guests can transfer anywhere from $1 to $500 onto a prepaid card at several kiosks located throughout the park. This transfer process is free, and the card can be used throughout the park and any outside locations where credit or debit cards are accepted.
Raging Waves will solely accept electronic payments. These include all major credit and debit card providers (Visa, MasterCard, AMEX, Discover) and secure mobile payment systems (Apple Pay, Google/Android Pay, Samsung Pay). We do not accept cash; however, guests can transfer cash onto a prepaid card through a simple and safe process at several Cash to Card Kiosks located throughout Raging Waves.
For balance inquiries or card assistance, please use the kiosk or call the customer service number on the back of your card. The reverse ATM is operated by a third-party financial provider, and waterpark management is legally prohibited from accessing or assisting with funds once they are loaded.
Balances cannot be transferred between prepaid cards. If you need assistance, please call the customer service number on the card.
Some locations may allow split payments using multiple forms of payment. Please check with the cashier at the time of purchase.
Yes, guests are encouraged to keep their receipt in case there are any issues with the transaction or if assistance is needed.
If you experience an issue, please keep your receipt and visit Guest Services immediately so a team member can assist you.
By transitioning to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, Raging Waves will provide a faster, safer, and more guest-friendly experience. Staff will spend less time handling cash and more time serving guests, reducing our reliance on this less secure method of payment.
Because the prepaid cards are managed by an independent financial provider, Raging Waves staff cannot track your card, freeze your funds, or issue a refund directly. However, because you entered your phone number at the kiosk, your funds are linked to you for the provider!
Please call the card provider’s customer service team immediately for Mobile Money located on the reverse ATM. They will use your mobile number to help with your card.
